Terms and Conditions
I. Introductory provisions
The present general terms and conditions (GTC) regulate the relationship of the parties if the customers (hereinafter referred to as the Customer) conclude a contract/consumer contract with a Rufus and You Kft. (registered office: 2724 Újlengyel, Petőfi Sándor utca 48; tax number: 27403420-2-13; company registration number: 13-09-214715) as the vendor (hereinafter referred to as Rufus & You; the Customer and Rufus & You hereinafter jointly referred to as the Parties).
The present General Terms and Conditions regulate the case when the Customer places an order in the webshop rufusandyou.com.
Taking into consideration that the present GTC has been made available on the website of Rufus & You and therefore all Customers may access the GTC and may become acquainted with the GTC prior to the conclusion of the contract, by placing an order the Customer acknowledges and confirms that, prior to the conclusion of the contract, they had become acquainted with the contents of the present GTC, including, but not limited to, the representations and warranties contained in Chapter II, and acknowledges that the Shipping and the Return & Exchange documents constitute integral parts of the GTC. In addition, the Customer declares that they have expressly become acquainted with and agree to be bound by the version of the present GTC and its annexes valid and in effect at the time of placing the order.
In the case of placing an order for any product, the Customer is liable for the accuracy and for the validity and warrants the authenticity of the data submitted by them.
If the Customer places an order for any product, then the Customer receives an invoice via e-mail, which invoice contains the details of the agreement between the Parties.
II. Agreement
1. Performance
By accepting the offer appearing in the webshop operated by Rufus & You and ‘placing the chosen product into the cart’ or using the ’Buy now’ service, the Customer concludes a contract with Rufus & You. The contract is deemed to be a contract in writing.
The Customer may change the products placed into the cart and also the chosen methods of delivery and of payment. The sale and purchase agreement is concluded when the Customer (having chosen the methods of delivery and of payment) places the order and the order is received by Rufus & You. With regard to this, Rufus & You accepts no liability for any error or mistake which occurs in the course of the electronic data transmission (if such an error or mistake occurs). Rufus & You informs the Customer of having entered into the contract via a confirmation e-mail sent to the e-mail address designated by the Customer. Unless the GTC provide for otherwise, the concluded contract (including the accepted purchase price) may be modified or terminated only by the mutual agreement of the Parties or by virtue of a statutory provision.
2. The handover of the goods
Under the sale and purchase agreement, Rufus & You undertakes to deliver the product and that the Customer acquires title to the product; and the Customer undertakes to receive the product and to pay the corresponding purchase price.
Rufus & You retains the title to the products until the payment of the purchase price in full, the Customer acquires title to the product only after the payment of the purchase price in full.
Rufus & You informs the Customer in due time via its contractual partners of the delivery of the product. Rufus & You performs duly if it delivers the product to the Customer and makes it possible for the Customer to inspect the product and to examine it at the place of the performance.
The performance is effected when the Customer receives the designated products from the delivery company.
Rufus & You delivers to the Customer the purchased product in the quantity, in the quality, and in the design stipulated in the agreement.
If more items were delivered than as stipulated in the contract, then the contract is concluded between the parties in accordance with the quantity of the items actually delivered; unless the Customer declines these additional items without undue delay.
Unless the Parties agreed on otherwise, the product is packaged by Rufus & You in accordance with its relevant policy; if there is no separate agreement in this regard, then the given product is packaged in a way that it receives appropriate protection and safeguarding. The same applies to the products to be delivered.
3. Warranty
The product is defective if, at the time of the performance, it does not comply with the quality requirements prescribed in the contract or by law. The product may also be deemed defective if a different product was delivered to the Customer.
Subsequent to the receipt, the Customer is obliged to inspect, without delay, the product, its characteristics, and its quality.
Rufus & You warrants to the Customer that the product is free of any damage at the time of the receipt.
Unless otherwise provided for, the Customer, if they are deemed to be a Consumer, is entitled to assert, within a period of 24 months from the receipt of the product, a warranty claim with regard to the defective product.
In the event of a defect in the product, the Customer is entitled to have the defective product replaced with a product free from any defect, a reasonable reduction of the price, to be deducted from the purchase price or withdraw from the contract. Simultaneously with notifying Rufus & You of the claim, the Customer informs Rufus & You of which of the options above the Customer chooses. In the event that Rufus & You cannot deliver a product free from any defect, then the Customer is entitled to a reasonable reduction of the purchase price.
It is not possible to withdraw from the contract citing any insignificant defect.
If a new product is delivered, then the Customer is obliged to return the original defective product (including all of its parts) to Rufus & You.
The warranty period commences on the day on which the product was handed over to the Customer.
The Customer is not entitled to assert any warranty claim if the defect was caused by an external circumstance after the receipt.
4. Guarantee
If the product is defective, then, based on the value in question, one, two, or three years of mandatory guarantee cover the products included in the specific product categories listed in the schedule to Government Decree 151/2003. (IX.22.) on the mandatory guarantee applicable to specific durable consumer products. The guarantee period commences at the time of the handover of the product to the Consumer.
III. Right of withdrawal
The Consumer is entitled to withdraw from the contract without having to give any reason for the withdrawal and within a period of 14 days, from the day of the receipt of the product.
If the Consumer decides to withdraw from the contract during the period stipulated above, then the Consumer is obliged to return the product to Rufus & You at its address, with the inclusion of an unambiguous declaration in which they indicate the number of the received invoice, the reason for their withdrawal and their bank account number (in an IBAN format). In addition to the bank account number, the name of the holder of the bank account is also necessary to be included. We can process the withdrawal the fastest if we have all the information above. The easiest way for the Consumer to withdraw from the purchase is to contact our customer service in the same time via the info@rufusandyou.com email address.
If the Consumer withdraws from the contract, then the Consumer is obliged to return, at their own expense, without delay, and within 14 days from the withdrawal, to Rufus & You the products delivered by Rufus & You. The Customer bears the costs incurred in connection with returning the products (in the case of withdrawing from the contract).
If the Customer returns the product in a manner differing from the usual manner of delivery, then Rufus & You is not obliged to reimburse the Customer for the additional costs incurred due to this.
The Consumer is obliged to return the products in a complete manner (that is, with the delivered parts, components, and complete documentation), intact, clean, in their original packaging (if possible) and in a condition and having value identical to that of the product when it was received.
The Consumer is liable for any reduction in the value of the product which is caused by any use/handling deviating from the nature and from the characteristics of the product.
If the Consumer withdraws from the contract, then Rufus & You refunds them the entire amount paid under the contract, without any undue delay, within 14 days from the withdrawal, via the method of payment designated in the contract.
The Consumer accepts that if a gift was delivered to them together with the product, then a donation agreement is entered into by and between Rufus & You and the Consumer, which agreement is also terminated if the Consumer exercises their right to withdrawal and withdraws from the original contract within 14 days, and therefore the Consumer is obliged to return the product with the gift and with its other parts to Rufus & You. If this is not complied with, then the rules regulating unjust enrichment are applicable. If Rufus & You is not paid the amount of the unjust enrichment, then Rufus & You becomes entitled to the corresponding amount of money.
IV. Prices
The displayed prices constitute part of the contractual offer and are not recommended prices. The prices displayed in the online webshop are always up to date and valid. The prices displayed next to the products are inclusive of VAT, however, are not inclusive of any delivery fee, which fees are displayed in the "Cart" in accordance with the choice of the Customer).
The Customer accepts that Rufus & You is entitled to unilaterally withdraw from the contract if the price of the products ordered by the Customer is incorrectly displayed on the website due to a malfunctioning of the internal system of Rufus & You and Rufus & You informs the Customer of this malfunctioning. In such a case, Rufus & You repays the Customer the incorrectly displayed purchase price which the Customer paid. Rufus & You may render the sale and purchase agreement void if the customer violates the conditions of the use of any discount or other coupon. The Customer accepts that no valid sale and purchase agreement is entered into in the cases above and Rufus & You deems such an acquisition by the Customer to be an acquisition without any legal basis.
V. Orders
Orders may be placed via the webshop operated by Rufus & You (e-shop). The e-mail sent to the Customer includes information on the estimated time of the delivery. The delivery time and the delivery costs depend on the option chosen by the Customer. The estimated time of the delivery is based on the estimation by Rufus & You and may change in the event of unforeseeable circumstances, which the Customers expressly accept.
VI. Methods of payment
Rufus & You at its discretion may offer the following Methods of Payment in the course of the purchase
- Card payment online (via MasterCard, Maestro, or Visa payment card)
- Paypal method of payment
- Apple Pay
- Cash on Delivery
The product remains the property of Rufus & You until the amount of the order is paid and credited to Rufus & You in full.
Following the placement of the order, the Customer may not modify the invoicing data.
If the Customer withdraws from the contract concluded with Rufus & You or if the Customer is entitled to a refund for any other reason, then Rufus & You refunds the purchase price via the same method of payment which was used for making the purchase. The correct and accurate data necessary for the refund must be provided for Rufus & You by the Customer, Rufus & You does not accept any liability for any damage arising from any inaccuracy of the data.
Rufus & You issues an invoice of the amounts paid and records the received amounts in its accounts.
VII. Delivery
Rufus & You delivers the products in cooperation with an independent delivery company.
Rufus & You does not guarantee the Customers that all – theoretically – available methods of delivery may be used. Certain methods of delivery are offered to the Customer based on the distance of the destination address. Rufus & You does not accept any liability for any delay in the delivery of any product in the case of any force majeure event or of any malfunctioning of the IT system.
The information regarding the delivery options offered and regarding the applicable terms and prices may always be accessed and is up to date in the webshop.
When the Customer receives the products from the delivery company, then the Customer – together with the representative of the delivery company – is obliged to inspect the delivery (namely the number of the packages, the intactness of the packing tape with the logo on it, and the intactness of the packaging) and the enclosed delivery note thoroughly and properly. The Customer may refuse to receive any package not delivered in accordance with the contract, including, but not limited to, the case when the delivered product is incomplete or is damaged. If the Customer accepts the defective delivery, then the Customer is obliged to indicate the description of the damage in the delivery note of the delivery company.
If the delivery is incomplete or damaged, then it must be reported, without delay, via an e-mail sent to the e-mail address info@rufusandyou.com. The damage must be described on and reported via the damage report form signed by the representative of the delivery company, and this damage report form must be sent, without delay, via e-mail to Rufus & You. If the Customer fails to have this report sent without delay, then Rufus & You reserves the right to exclude its liability if the damage was not caused in connection with the delivery. No claim regarding any incomplete delivery or damaged packaging restricts the right of the Customer to warranty claims.
VIII. Complaint management, assertion of rights
Complaint management at Rufus & You: If the Party Placing the Order notices any violation of their consumer rights in connection with the conduct of Rufus & You, then they are entitled to make a complaint at the customer service of Rufus & You. Complaints may be made via e-mail at the e-mail address info@rufusandyou.com. Within 30 days from the receipt of the written complaint, Rufus & You answers it on its merits and in writing, and/or takes the necessary measures. Attached to the answer on the merits of the complaint, Rufus & You also sends the party making the complaint a copy of the record of the complaint.
Right to turn to an authority: The consumer may make a complaint at the consumer protection authority. Under Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, the government offices in the capital and in the counties, and/or the Government Office of Pest County acts as the administrative authority. The contact details of the offices are available on the webpage http://www.kormanyhivatal.hu/hu/.
Right to request the procedure of a conciliation board: If any legal dispute which concerns consumer rights and is between Rufus & You and a Party Placing the Order who is deemed to be a consumer is not resolved in the course of the conciliation with Rufus & You, then the Party Placing the Order who is deemed to be a consumer is entitled to turn to the conciliation board having competence on the basis of the permanent address or of the residence of such a party and may request the procedure of the Board. In order to have the legal dispute which concerns consumer rights resolved, Rufus & You agrees to be involved in the procedure before the conciliation board and is under an obligation to cooperate in the procedure. Information on the conciliation board having competence on the basis of your permanent address is available on the webpage fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei.
Right to turn to court: The Party Placing the Order is entitled to assert their claim arising from the legal dispute in a civil procedure before court, under the provisions of the Civil Code (Ptk.) and of Act CXXX. of 2016. on the Rules of Civil Procedure.
EU dispute resolution platform: In the case of having a complaint, the Consumer may use the online dispute resolution platform of the EU. A simple registration in the system of the European Commission is necessary in order to be able to use the platform. Following this, the Consumer needs to log in in order to be able to file their complaint on the website at: http://ec.europa.eu/odr.
